FAQ
SHIPPING + RETURNS
How much does shipping Cost? We offer Free Shipping for all orders $60 and over, after discounts and prior to tax. All orders under $60 are shipped at a $5.95 flat rate. Upgraded shipping options are available at checkout. We are not responsible for any delays with USPS, Fed Ex, and UPS — once a package leaves our studio, delays with the shipping carrier are beyond our control.
How long will it take you to process orders? We do everything we can to ship out orders as quickly as possible. Due to the handmade nature of our items ou processing time is 1-4 business days. Orders are processed Monday through Friday, excluding holidays.
Where will my item ship from? All orders ship from our Pelham, Alabama studio.
Can I ship internationally? For international orders, please allow 1-4 weeks for shipments to arrive. International orders will be automatically be calculated at checkout per your address location and items ordered. We are not responsible for additional customs tariffs or charges associated with your package once it arrives in your country. We cannot guarantee arrival dates and are not responsible for any delays.
Do you offer returns? Yes! Products may be returned within 30 days of receipt for a full refund minus the original shipping cost. Customers are responsible for any returned shipping costs. Custom items and original artwork is non-refundable. Just email us at hello@amandakleinco.com to begin the return process with "Return Request" in the subject line.
What should I do if my package is lost? If you have a package that was marked as delivered but you have not yet received it, please take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office, UPS, or FedEx.
3. Contact our team at hello@amandakleinco.com and include your order number.
FRAMING
Where can I find the frames pictured in your photos? Check out our blog post, here!
ABOUT
Where are you located? Our studio + warehouse is located in Pelham, Alabama (just outside of Birmingham). All orders ship directly from our studio.
I don’t see my country, are you making more location prints? Yes! We’re artistically working our way across the globe. Please send any location requests to hello@amandakleinco.com
Do you accept custom orders? We are not accepting custom orders at this time.
WHOLESALE
Do you offer wholesale? YES! We are in over 1500 stores nationwide, email us at sales@amandakleinco.com for info. Please see our wholesale information page for more details.